How do I order prescription glasses?
It’s simple! When you have completed placing your order online email a copy of your valid prescription and pupillary distance (PD) to firstname.lastname@example.org
How long does it take to get my prescription glasses?
Once we have received all of your necessary prescription information please allow 3-5 business days for the lab to complete your lenses. Additionally standard free shipping is 3-4 business days. You can also select upgraded shipping options at check out. For rush orders please email email@example.com
How long does it take to get my non-prescription order?
If you are ordering an in stock item we package and ship orders same day Monday thru Friday. If your order is placed on Saturday or Sunday it will ship first thing Monday. Additionally standard free shipping is 3-4 business days. You can also select upgraded shipping options at check out. For rush orders please email firstname.lastname@example.org
Do you accept HSA/FSA cards as payment?
We currently do not accept HSA/FSA cards as payment, but you can submit your receipt to your insurance company for reimbursement.
How can I try on your glasses before I order prescription?
Are you actually making your glasses in Flint?
Yes! Our entire supply chain (besides our hinges which come from Italy, for now) is within an 80 mile radius of Flint. The plastic bottles to make our glasses have been sourced from Flint and are processed in Michigan with other bottles from Michigan and the Midwestern, United States. The bottles are turned into pellets which we locally injection mold into the parts (face and temples) that make our frames. Those parts are then post processed for over 150 hours, sanded, hand filed, buffed, and assembled with riveted hinges at our facility in Flint. Additionally every pair of lenses is custom finished and installed locally in Flint.
How are you giving back to Flint?
We believe that by bringing a new manufacturing legacy to the city of Flint and creating sustainable living wage jobs is a key to social and economic justice. We specifically hire returning citizens (individuals coming out of incarceration) and low income individuals in the Flint community and empower them with new skills and opportunity.
Why do you only donate 1% of profits to Flint?
We are not a charity. We are a for profit benefit corporation (social enterprise.) We believe that business can and should be used as a driving force for doing good in our communities and world.
Our main focus of impact are upcycling single-use plastics into products of purpose and need and creating jobs for returning citizens in the Flint community. Additionally we have chosen to donate 1% of net profits to the Flint Promise & Child Health and Development Fund house by the Community Foundation of Greater Flint because we believe in the work they are doing to support children and families in Flint. 1% is also a minimum commitment, it doesn’t mean we can’t do more! If you are interested in supporting these funds directly please visit https://www.cfgf.org/
How is your packaging sustainable?
All of our packaging has been thoughtfully, locally, and sustainably sourced and is either recyclable, compostable, or reusable. Every purchase comes in a polishing bag that is made from 50% rPET / 50% organic cotton sourced from deadstock from a mill in North Carolina and sewn locally my a group of women at the NEW Life Center on the North Side of Flint. We ship your purchase in a box made from 90%+ recycled cardboard that is sourced from Lansing, Michigan and made in Bay City, Michigan. Any packing materials are either recycled or reused. Any printed materials are printed on 100% recycled paper stock or seed paper.
What is the Buy Back Membership?
When you make a Genusee eyewear purchase you automatically become a lifetime Buy Back Member which means we’re committed to partnering with you to take responsibility for our product in the ecosystem.
Join the Change
Purchase your first pair of Genusee glasses at full price ($99+). Every Genusee eyewear purchase comes with a lifetime Buy Back Membership. You’re only charged when you change out.
You lead the way. Whenever you’re ready for a new pair of glasses, change out for 20% OFF your future purchases.
Return & Upcycle
When you get your new glasses send us your old pair and we will upcycle them back into our material stream. That’s how we close the loop. (alt. That’s what we call a circular economy)
How do I know if I’m a Buy Back Member?
If you’ve purchased a pair of Genusee glasses already, consider yourself IN!
I’m already a Buy Back Member, how do I get discounts on my future purchases?
You can use code MEMBER on all future purchases. If you’ve previously made a purchase and the code doesn’t work for you please email us email@example.com
How do I Change Out for a new pair of glasses?
Place your purchase with the code MEMBER and we will send a prepaid return address label with your order to ship back your old glasses to be upcycled.
How can I send back my used glasses to be upcycled?
You can either make a new purchase with the code MEMBER and we will send a prepaid return address label with your order to ship back your old glasses to be upcycled. Or email us firstname.lastname@example.org and we can send you a return label
Do I have to send you back my glasses when I Change Out?
No. You’re in the driver seat. We encourage you to wear, care, and love your glasses for as long as possible. But we’re here for you when and if you’re ready to upcycle them so just shoot us an email and we’ll help you out email@example.com
Will you accept non-Genusee glasses for recycling?
Yes! We will accept non-Genusee glasses for recycling and you can earn a $5 credit for every pair you ship back.
Do you sell gift cards?
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Genusee gift card. You can purchase a gift card here.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
If for some reason the recipient doesn't love their new eyewear within the first 30 days, they can return the eyewear for a refund to their original Genusee gift card or exchange the shoes for another pair - no questions asked.
Can I return a gift card?
Our gift cards are non-refundable, but they are transferrable. If for some reason you don’t love your new Genusee, we’ll gladly take them back within 30 days and give you a full refund on the gift card—no questions asked.
Can I send you plastic bottles to be recycled?
Currently we cannot accept your bottles. We encourage you to first and foremost refuse single-use plastic. But if you have to use plastic please recycle it locally.
Do you ship internationally?
We can ship internationally, and you can select your desired shipping options at checkout.