For information about your order, exchanges, Buy-Back Program, and more, contact us at contact@genusee.com

Please note Genusee is currently in the process of closing its doors and going out of business. The site will remain open until every frame has a home. Please allow 5-7 days for your order to be fulfilled. 

SHIPPING 

Do you offer free shipping in the US?
Yes! We offer free standard shipping on orders over $150 within the continental US. All other orders can select their shipping carrier and preferred rates at checkout. 

How long does it take to get my non-prescription order?
If you are ordering an in stock item most orders are shipped within 5-7 days of purchase from our Flint, MI headquarters Monday thru Friday. If your order is placed on Saturday or Sunday it will ship Monday. Once your order has been shipped, we estimate you will receive your order in 3-8 business days. If you live within the Michigan area, your order will most likely arrive sooner!

How long does it take to get my prescription glasses?
Once we have received all of your necessary prescription information please allow 7-10 business days for the optical lab to complete your lenses. Currently for some high index and specialty prescriptions it may take up to 12-14 days to complete your lenses. Once your order has been shipped, we estimate you will receive your order in 3-8 business days. *Please note our in-house prescription lens services have been discontinued as of 6/31/22, all pending prescription orders are still being processed. You can now shop Genusee prescription glasses here. 

Do you offer expedited shipping?
You can also select upgraded shipping options at checkout. For rush orders please email contact@genusee.com

Please note that we only ship and deliver expedited options on weekdays and our cutoff for same-day shipping is 12:30pm EST.

Do you ship internationally?
We can ship internationally, and you can select your desired shipping options at checkout.

Please note, taxes and duties are not included and are the responsibility of the customer. You will have to pay these fees separately when your order arrives. Duties and taxes are nonrefundable. For more information, please contact your local customs office. Please note, there is a $30 restocking fee for international order returns.

RETURNS

*PLEASE NOTE ALL SALES MADE AFTER AUGUST 10, 2022 ARE FINAL, RETURNS AND EXCHANGES WILL NOT BE ACCEPTED*

Start a return or exchange

Our team at Genusee is dedicated to making sure you absolutely love your new glasses. 🤓 Try them risk-free for 30 days. 😎 

Glasses must be returned in their original packaging, in new, unworn condition, unaltered & undamaged, and postmarked within 30 days of being received for a full refund.

Return shipping is free for returns within the US. We also offer return shipping for our international customers for a $30 restocking fee.

What if my return is late?
Returns postmarked outside of the 30 day policy are ineligible for a refund but will automatically be processed for an online credit.

What if I want to exchange something for a different color, style, or reader magnification?
We are happy to offer a one-time, free of charge exchange within 30 days of delivery for each purchase of Genusee glasses to:
-Exchange your non-prescription order for a different color combo
-Swap your prescription lenses to a different frame color
-Exchange your traditional or all-day-readers for a different magnification power
*Additional fees may apply for upgraded or prescription lens exchanges.

What if I want to return my prescription glasses?
Since we work closely with a local, family-owned optical lab and strive to continue to support sustainable jobs within our community, prescription eyeglasses and sunglasses with progressive lenses, upgraded lens types, and high-index lenses, are subject to the same return policies listed above, with a 30% restocking fee deducted from the amount of your refund. For those that may wish to purchase upgraded prescription glasses, we recommend our quick and easy to use Virtual Try On.

What if there's something wrong with my prescription?
If you believe your prescription is incorrect, send them back within 7-days of delivery to be redone. Additional fees may apply if we were provided incorrect prescription information.

When will I get my refund?
Once back in Genusee’s possession, returns are processed in 3-5 business days and may take an additional 3-5 business days to post to the original form of payment.

Do you offer a manufacturer warranty?
Our eyewear is covered under our manufacturer’s warranty for 180-days. If you believe your frame or lenses are suffering from a manufacturing defect, we are happy to assess them and replace your glasses at our discretion. Please contact us with your order number and we will be happy to assist you.